We Are Randox | Life in Austin, Texas with Andrew Dunlop
We Are Randox | Life in Austin, Texas with Andrew Dunlop
As a global diagnostic company with employees situated in 145 different countries across the globe, working with Randox offers amazing opportunities for international travel, and even for relocating half way across the world!
Our aim is to revolutionise healthcare through innovative diagnostics and save lives, and we can’t achieve this aim without the support of each and every one of our employees who are situated throughout the world.
Recently we took the time to catch up with Andrew Dunlop, who relocated from our Headquarters in Crumlin to Austin, Texas, USA.
Hi Andrew, what’s your current job title at Randox?
Currently my job title is National Sales Manager for the RX Sales department at Randox. I have been working for Randox for over four years now and I am really enjoying my role. My main job responsibilities include selling RX instrumentation to clinical labs, research sites and education facilities while also managing staff who do the same.
Was relocating something that you imagined doing when you first started your career with Randox?
Relocating was always something that I thought may have been an option but wasn’t sure how realistic it would be. I was always encouraged to pursue international travel and I loved the idea of seeing how business was done in other parts of the world. Having previously lived in the USA for two years through an internship with another company before I started working for Randox, I loved the idea of returning someday but didn’t know if it would be possible. I didn’t know anyone who already lived in Texas but because I had travelled to Austin on so many occasions for business I knew it was a great city. As I was travelling quite frequently to the USA I brought up the possibility of relocating there which was fully supported by the company.
What happened in the first few weeks of your relocation? Did you face any challenges?
The first few weeks were fairly hectic: I had to source getting a new car, a driver’s licence and finding an apartment and furniture. Randox helped me settle in by putting me up in a hotel initially and they also bring me home at least once per year which is something that I always look forward to.
How are you finding living in a new culture?
I love the culture in the USA and I have got used to pronouncing words a certain way so people can understand me such as two, eight, hour and even Andrew. The American’s use different terms such as Cell Phone, trunk, Gas etc too. The weather is also great, blue skies and sun is the norm for me now. I am able to live an outdoor lifestyle in my spare time, go hiking, mountain biking, BBQs etc, the list could go on and on!
How are you coping living so far from home?
I miss family and friends a lot, but as time passes it becomes normal. But the company does fly me home once per year which is something I always look forward to. I will have been home three times in 2016, but I wasn’t home at all in 2015.
Are you doing the same job in your new role?
My job role didn’t change significantly, I do a very similar job that I did before when I was located in Ardmore. Previously I managed staff who sold RX equipment in Brazil, Spain, UK and USA but now I purely focus on the US market. Plus being in the market has allowed me to understand it so much more and sales have really grown as a result which is a big plus!
What’s been the highlight of your move so far?
The highlight for me is being in a city that I truly love.
If you are interested in joining an international company that can offer you the chance to relocate to some of the biggest cities in the world, make sure that you check out our website for any current opportunities. We also offer a student placement program and graduate development program to help students and recent grads build the necessary experience needed to work within a global company.
Make sure to follow Randox Careers on Facebook, Twitter and Instagram to stay up-to-date with the hashtag #WeAreRandox
IQCP: Where Are We Now?
What is IQCP?
IQCP stands for Individualized Quality Control Plan, and it is an all-inclusive approach to creating a customized quality control plan for a laboratory.
IQCP focuses on assuring quality in the lab using more in-depth means than simply carrying out a certain number of QC tests at a specific frequency. Many different aspects of laboratory operations will be evaluated, such as the test system, reagents, environment, testing personnel etc.
Where are we now?
As of January 2016, many labs in and outside the USA have implemented their IQCP’s, but what impact has this had on day-to-day operations?
In order to gauge the overall effectiveness and user-experience of implementing IQCP, Westgard QC1 conducted a survey for all IQCP participants both in the USA and globally.
Opinions were mixed regarding the effectiveness of IQCP:
Positive Opinions of IQCP
- Some users found that IQCP decreased the number of QC materials required
- There is a greater emphasis on the pre and post-analytic phases of testing, thus improving process error identification
- Over half of global survey participants revealed that their IQCP identified unacceptable risk(s) in their test system, thereby creating a more robust process
- Of the labs whose IQCP’s were inspected in the USA, 96.3% were deemed adequate by the relevant regulatory bodyies
- Identification of errors can lead to additional personnel training, thereby increasing the knowledge and expertise of laboratory staff
Negative Opinions of IQCP
- Due to the length of time taken to create a single IQCP, coupled with the additional expense, several survey participants found that the benefits of IQCP did not justify using so many resources in its implementation
- Many labs raised concerns regarding the availability of guidance in developing an IQCP. Participants complained that useful guidelines were not provided quickly enough, and labs had to rush their IQCP implementation.
- Several survey participants felt as though there was widespread confusion over IQCP. Participants highlighted that the volume of questions from laboratory professionals proves that IQCP was not introduced by regulatory bodies in an organized or effective manner
- Some labs surveyed voiced the opinion that IQCP evaluation needs to be more standardized, and that inspections can either be too lenient or too stringent.
ISO 15189:2012 requirements
As with any new system, feedback is important for further refinement. IQCP appears to be a step in the right direction for the advancement of laboratory QC. According to Westgard’s survey1, only around 30% of US respondents were satisfied, showing that labs still feel improvements need to be made. Inspectoral standardization, or more concise, straightforward guidelines on IQCP implementation could be potential improvements for regulatory bodies to consider.
We would love to know your thoughts on the subject. Send us an email at acusera@randox.com.
References:
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Westgard QC. (2016).2016 IQCP Users Survey. Available: https://www.westgard.com/iqcp-user-survey-comments.htm. Last accessed 25-Oct-16.
