Acusera 24•7 Live Online Frequently Asked Questions (FAQ’s)

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24.7 FAQs

Is it possible to compare multiple instruments on a single Levey-Jennings Chart?

With Acusera 24•7 users can combine multiple instruments, as well as analytes and QC lots on a single chart. This will enable comparative performance assessment and facilitate immediate visualisation of any ongoing or emerging trends. It may also be useful for troubleshooting out of control QC events.

Is it possible to compare different levels of control on a single Levey-Jennings Chart for identification of concentration related bias?

Yes data for multiple QC lots can be displayed on a single, convenient Levey-Jennings chart allowing any concentration related problems to be identified quickly.

How often is peer group data updated?

With Acusera 24•7 Live Online, peer group data is uniquely updated live in real-time. The instant nature of the peer data will help reduce time and money spent troubleshooting, re-running QC samples and performing any instrument maintenance. With real-time peer group data you can compare to other laboratories around the globe using the same lot of QC material and identify if there are any issues and whether they are unique to your lab or a widespread issue.

Is there a limit to the number of users?

There is no limit to the number of concurrent users – you can have as many as you want. There are 5 different levels of user access – Admin, Group Co-Ordinator, Manager, User and Technical Support. It is worth noting that User access can be customised per user to ensure access to only the required functionality

How can the software help me to meet ISO 15189:2012 requirements?

Unique to Acusera 24.7 Live Online, our software will automatically calculate Measurement Uncertainty (UM) and provide your laboratory with a printable report that can be used to help meet ISO 15189:2012 accreditation requirements. In addition to this the software can help to prevent the release of patient results in the event of a QC failure for example when the Quality Control rules are violated.

Is it possible to use RiliBAK as my allowable limits?

QC data can indeed be rejected or alerted based on RiliBAK guidelines. Other options are also available, including, CLIA, Biological Variation, RIQAS TDPA and user defined performance limits.

Can I purchase Acusera 24.7 Connect without Live Online?

This is unfortunately not possible. Acusera 24.7 Connect is an additional add-on to Acusera 24.7 Live Online that will facilitate automated entry of QC data. To get the benefits of Acusera 24.7 Connect you will be required to participate in the Acusera 24.7 Live Online interlaboratory program.

Is Acusera 24.7 Live Online secure?

To authenticate users, a number of security measures are used, including; participant number, username and a password combination (for individual role-based accounts). Password complexity standards are enforced on user account setup. CAPTCHA is enforced after several failed login attempts to prevent or guard against automated attacks. HTTPS and X509 certificate authentication is in place meeting industry security standards.

I have never used interlaboratory software before, is there training provided with my purchase of 247?

There are a number of different options available in terms of training. The easiest, most convenient and accessible form of training is through the use of our walk through demo that has voice-over and text so everyone can follow. With our software comes a user guide, this is a walk through that laboratories can use to guide them through the usage of the software. Additionally, there is also the possibility of a live demo from the sales consultant in your area who will be able to run through the software with you.

Can I create unique login credentials for each user?

Yes, each user will have their own personal log-in. If a lower level user, e.g. user, technical support or manager forgets their password they can have it reset by the administrator. However, if a group co-ordinator or admin forgets their password they should contact Randox directly who will be able to reset their credentials and resend to the administrator’s email address.

I currently use non-Randox Quality Controls, does this affect the ability of the software?

Not at all, our software is so flexible that it can be used with any other manufacturers Quality Control material. However, you will only have access to the internal functions of the software and will not have access to peer group statistics. For this reason we recommend the software is used alongside our Acusera true third party Quality Control solutions.

Is Acusera 24.7 Live Online the only software option available?

Yes this is the only option available – Unlike other manufacturers there is no need for any additional software packages or options. All functionality is available in the one software package.

My computer is very old, do I need a new, modern and up-to-date operating system to run the software?

Not necessarily. As long as you have stable access to the internet you can access Acusera 24.7 Live Online as it is a cloud based software.

My patient data is confidential. Will the software need access to this data?

Acusera 24.7 will not require access to your patient data. This is important for a laboratory but less for the software. Acusera 24.7 will only need access to the results of your Quality Control to ensure that your instrument/s are performing to standard and therefore ensuring that your patient results will be reliable and accurate.

I have forgotten my username and password – what do I do now?

If an individual with user level or manager level access forgets their username and password, they should contact the laboratory administrator. If an administrator or group co-ordinator forgets their username or password they should contact Randox who will verify the administrator and send new login details for the account.

Is Acusera 24.7 Connect required to import QC data?

Acusera 24.7 Connect is only required if you wish to import QC data automatically. Data can also be entered manually using the data entry screen or in a semi-automated manner using the EDI function.

I need to renew my license, is this done automatically?

If your licence has expired and you would like to renew you should get in touch with your local Sales Consultant.

My internet connection isn’t great. Will this affect the running of the software? What happens if the signal drops when entering results?

If connection is lost from the laboratory’s side, all data will be transferred to the web and once reconnected, the previous session will also be remembered. Emergency power generators and fall over servers are in place to ensure 99.8% uptime is guaranteed.

Are there any additional software requirements?

You must have access to a Java applet. This software is available as standard on almost all modern computers, laptops and notebooks.

Do you have a question that needs answered?

Do you have a question that wasn’t answered above? Drop us an email and we will be happy to answer any questions you may have.

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