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National Customer Support Manager - USA - (Ref: 10/NCSMGS)
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Based In: Back to Main
USA (West Virginia)

Closing Date:

31 Aug 2010

The Role:

The successful candidate will be based in West Virginia and will be responsible for the support of our current customer base within North America, and it will be their responsibility to ensure all customer queries are resolved within a suitable timeframe.
Primary responsibilities will include the demonstration and installation, of biochip analyzers, to all future clients.  The candidate will also provide instrumentation training of biochip analyzers when applicable.  Experience is not essential, as full training will be provided.
The role will involve a significant element of national and international travel.
This role will also involve troubleshooting customer technical queries and providing instrument support, product information and advice on the application of Randox Biochip Array Technology products. The successful candidate will also be required to review and analyse the data in conjunction with troubleshooting assignments. The role will involve the accurate recording of queries, tracking their progress and bringing them to a satisfactory resolution for the customer. 

The Candidate:

  • Qualified to Masters standard or equivalent in Biochemistry, Chemistry or a relevant laboratory based Bio Science.
  • Confident in dealing with people on the phone and in person.
  • Be willing to travel both nationally and internationally. 
  • Be computer literate and confident in the application of Microsoft Office packages including Word and Excel.
  • Strong practical and technical skills.
  • The ability to interpret and analyse data.
  • Good organisational skills.
  • Good communication skills both written and verbal
Please note that Randox Laboratories operates a very comprehensive "in house" training programme.


To receive an application form, please contact:recruitment@randox.com

Please quote the appropriate job reference in all communication.

Randox Laboratories Ltd is an Equal Opportunities Employer

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