RX series Customer Support

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Global Reach. Local Support

Innovation and customer care are both our commitment and our passion. Our focus is on providing you with world-class customer service and maintaining excellent relationships with all of our customers.

With over 35 years’ experience, we fully understand the demands and needs of the clinical chemistry laboratory and recognise the importance of maintaining a consistent workflow of high quality results. Our team of trained engineers are on  hand to work with you in preserving the continuity of your operations while maximising the potential of your RX series instrument. We know time is critical in any laboratory and our global network means we are uniquely positioned to meet your needs with local service and support.

Minimal downtime is one of the most important considerations in a laboratory setting and we are here to ensure that your analyser experiences as little downtime as possible. We will support your laboratory in providing efficient and effective patient care and are committed to maintaining the integrity of your laboratory through unrivalled support and a genuine understanding of your needs.

We take pride in our analysers, and realise how important they are to your laboratory and to patients. Servicing your RX series analyser is essential in ensuring continuous productivity and maintaining the highest quality of results you come to expect from the RX series of clinical chemistry analysers. The quality of laboratory test results is dependent on the performance of your analyser; therefore the importance of servicing and preventative maintenance cannot be overstated. Regular servicing as a preventative measure is one of the best ways to ensure that you get optimal results from your RX series instrument.

Expect Excellence

Our People
You should expect excellent service every time you make contact with us. That is why we train every member of our team to the highest possible standard to ensure that you receive the highest quality of customer service that you deserve, thus ensuring you enjoy a consistent, helpful and stress-free experience.

Dedicated RX series Reagents
The RX series has one of the most extensive dedicated test menus on the market, giving biochemistry laboratories the opportunity to advance their routine and niche testing. We ensure all tests are optimised and validated on RX systems for unrivalled performance.

Specialist Offerings
The RX series test menu goes beyond routine chemistries. At Randox we re-invest significantly in research and development to ensure we meet the ever changing needs of laboratories. As a result, the extensive range of reagents offered in the RX series test menu includes niche tests such as; sLDL, Lipoprotein(a), H-FABP, Cystatin C, TxBCardio, HDL2/3-C, Adiponectin, Homocysteine, Copper, D-3- Hydroxybutyrate, G-6-PDH, Non-Esterifi ed Fatty Acids, Total Antioxidant Status and Zinc.

For more information on the tests we offer visit randox.com/complete-rx-test-menu/
For technical support contact technical.services@randox.com

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