Randox Statement following ‘The One Show’ Broadcast of 28th July 2021

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Randox Statement following ‘The One Show’ Broadcast of 28th July 2021

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Randox Statement following ‘The One Show’ Broadcast of 28th July

Randox Laboratories completely refute the general portrayal of our services as shown on ‘The One Show’, broadcast on 28th July 2021.  The cases shown are not indicative or representative of the services provided. Randox have been active within the diagnostics / testing industry for almost 40 years.

Randox Laboratories run the largest Covid-19 PCR testing laboratories in Europe and since the start of the pandemic have tested and reported over 15 million samples.  Within our operations we are fully committed to the provision of PCR testing to support international travel and fully recognise the importance of such travel, and of traveling safely.

Randox are also committed to operational efficiency and to processes of continuous improvement.  This commitment is borne out by the fact that, over an extended period, 99.9% of international travel samples received in our laboratories have been reported within 24 hours.

We understand that there are certain elements of the process that are not fully within any national testing providers’ control, particularly in the area of logistics.   As a result Randox have established a branded nationwide drop box system that returns samples direct to our laboratories 7 days a week, in which we have full confidence.  Other providers, which customers may elect to use, may have a less comprehensive service.

Testing providers’ customer support services also have to deal with enormous peaks and troughs of demand, largely as a result of changes to Government travel policy to which no forewarning is provided. The requirements placed upon the general public, regarding testing for international travel, also add significant demands for information. Randox understands the frustration that potential customers may experience, common to all testing providers, and are addressing this through improved website design, use of social media, redeployment of staff and additional recruitment to our Call Centre.

Randox have great experience in the provision of PCR testing to support international travel,  a proven record of success in reporting high volumes of samples in a timely manner, and continually seek to improve the customer experience.   Randox has every confidence in its services.

The full statement provided to BBC Watchdog

A spokesperson for Randox said: “We take our responsibilities towards our customers extremely seriously, and recognise the crucial role we play in ensuring that international travel can take place safely.  Randox are processing high volumes of COVID-19 tests to support such travel with 99.9% of private sample results, from January – June 2021, returned within 24 hours of receipt into our laboratory. Our stated aim is to provide next day results for clients who use Randox drop boxes, and within 12-24 hours of receipt of the sample at our laboratory for other courier services. We have investigated the cases which have been brought to our attention, and have been in communication with the customers.

“We are duty bound to follow government guidance in relation to travel. We are not provided with forewarning on changes to existing guidance and, therefore, we aim to be as flexible as possible and adjust our operations in a timely manner in what are often rapidly changing circumstances.  We are deploying more dedicated resources at our call centre to help address the unprecedented and growing demand for our testing services.”

Press enquiries should be emailed to randox@newcenturymedia.co.uk 

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Save The Date – The 2021 Causeway Business Awards sponsored by Randox

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Save The Date – The 2021 Causeway Business Awards sponsored by Randox

The 2021 Causeway Business Awards will recognise the best in business and entrepreneurship within Causeway Coast & Glens Borough.

The awards, now in their 9th year are organised bi-annually by Causeway Chamber of Commerce, recognising the very best of business from across the region, sponsored by Randox, will take place on Thursday 14th October, at the Lodge Hotel. The awards will highlight the positive contribution that businesses make to the economy and to society as a whole.

David Boyd, President of Causeway Chamber, said:

“The awards which have been running since 2005 are not only about celebrating past success but are about setting future aspirations to reach new standards of excellence.  It has been a year like no other. Businesses across the Causeway Coast and Glens have been tested and challenged, but they have done what they always do, showed strength and resilience. Causeway Business Awards provides an insight into the wealth of business talent and success, across all sectors that this region has much to be proud of and this year will be no exception. The 18 award categories have been carefully reviewed to reflect the changing dynamic of our borough and we are confident that you will find a category to suit you and your business.”

Dr Peter FitzGerald CBE FREng DL, Managing Director, Randox commented:

“We have been closely engaged with the Causeway Coast and Glens region since opening Dundarave in Bushmills, a classic Northern Irish estate offering fresh local produce which has proved very popular with both the local community and other businesses.

“The onset of the Covid pandemic has been a particular challenge to our business community.  It is therefore a particular honour and pleasure, at this time, to be able to support and celebrate the robustness and successes of businesses within the Causeway Coast and Glens over the past year. As a key provider of Covid-19 testing in both the UK and Ireland we are very familiar with those challenges.   We would like to congratulate the Causeway Chamber of Commerce for bringing together the best local businesses and providing an opportunity to celebrate significant achievements and support one another.  This event will also demonstrate the business strength within the region and shows what Northern Ireland has to offer to a global business market.”

Sarah Travers will return to compere the Awards ceremony which will take place on Thursday 14th October at the Lodge Hotel, Coleraine. This is now a major event in the Borough’s social calendar, so put the date in your diary now. The Chamber promises an excellent evening so, come along, network and most importantly help celebrate and reward all that is the best in business in the Causeway Borough.

Remember that the awards are FREE to enter and OPEN to all businesses across the Borough.

To join the mailing list to be the first to hear when the awards are launched at the end of July email info@causewaychamber.com or keep checking Causeway Chamber social media channels for updates.

For further information you can contact Annette Deighan, Operations Manager at Causeway Chamber on 028 7034 3111 or email annette@causewaychamber.com.

 

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Randox Biochip is centre stage at Goodwood Festival of Speed Future Lab

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Randox Biochip is centre stage at Goodwood Festival of Speed Future Lab

You visit the doctor because you think there is a problem. The doctor suspects it may be an infection but she’s not sure. A blood sample is taken and sent to the laboratory where three to five tests are run on it. Your blood does not show a positive reading for any of the tests conducted. You still don’t know what’s wrong.  Does this sound familiar?

Enter a pioneering piece of technology called the Biochip. This health testing platform, from global diagnostics company Randox, and on show at this year’s Goodwood Festival of Speed, can uniquely run multiple tests simultaneously – making sure you get the right diagnosis as fast as possible.

Current and futuristic developments in this critical strand of medicine, involving detailed analysis of blood to identify both current and future health risks, appeared as part of the Future Lab project at the festival which took place  8th – 11th July 2021. Those who visited Future Lab found out how technology can be utilised to improve the speed and accuracy of health diagnoses across the world.

The event’s reach afforded Randox a valuable platform from which to promote the importance of early, accurate and reliable diagnostics, and understandably, our message this year resonates more clearly than ever before.

The impact of the pandemic has highlighted the need for early and accurate diagnostics, which can and do save lives. Randox set up the largest throughput COVID-19 laboratory in the UK and we have completed over 12 million gold-standard PCR tests for the UK’s National Testing Programme, representing approximately 21% of all PCR tests in the UK.

More sensitive, comprehensive and accurate technologies hold the promise of much earlier and more effective diagnosis, often before symptoms appear – greatly improving healthcare outcomes and reducing the burden on healthcare services.  And these technologies are directly available to the individual through Randox Health, not just through GPs or hospitals.

It is also a fact that diagnostics have historically been undervalued – in healthcare systems around the world laboratory technologies account for around 2% of overall budgets, yet 70%-80% of all healthcare decisions affecting diagnosis or treatment involve a laboratory investigation.

Sensing the potential to improve healthcare through diagnostic innovation, Randox has invested significantly in the development of Biochip Array Technology, allowing many tests to be run simultaneously.

Goodwood

Pictured at the Randox Future Lab stand at the Goodwood Festival of Speed 2021 are the RAF Red Arrows

The Randox Biochip is key to unlocking true personalised medicine. Ultimately it acts as a roadmap of your health by predicting the health conditions of which you are personally at risk in the future. By taking preventive action you will be empowered to live healthier for longer. It’s the world’s first technology of its kind, capable of extending your life.

Also new to the Goodwood Festival of Speed this year was the Future Lab Podcast, presented by Randox.

Over the course of the podcast series, Future Lab curator Lucy Johnston met the people tackling the biggest problems facing planet earth and pushing humanity to achieve things we’ve never seen before. The Future Lab podcast tells the stories of the people taking ideas from the pages of science fiction and bringing them to life before our eyes.⠀⠀

Listen here.

For press enquiries please contact Amy Millar in the Randox PR team on amy.millar@randox.com or 028 9442 2413

 

Want to know more?

Contact us or visit Goodwood FOS.

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