Acusera 24•7 Live Online Frequently Asked Questions (FAQ’s)

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Acusera 24•7 Live Online Frequently Asked Questions (FAQ’s)

24.7 FAQs

Is it possible to compare multiple instruments on a single Levey-Jennings Chart?

With Acusera 24•7 users can combine multiple instruments, as well as analytes and QC lots on a single chart. This will enable comparative performance assessment and facilitate immediate visualisation of any ongoing or emerging trends. It may also be useful for troubleshooting out of control QC events.

Is it possible to compare different levels of control on a single Levey-Jennings Chart for identification of concentration related bias?

Yes data for multiple QC lots can be displayed on a single, convenient Levey-Jennings chart allowing any concentration related problems to be identified quickly.

How often is peer group data updated?

With Acusera 24•7 Live Online, peer group data is uniquely updated live in real-time. The instant nature of the peer data will help reduce time and money spent troubleshooting, re-running QC samples and performing any instrument maintenance. With real-time peer group data you can compare to other laboratories around the globe using the same lot of QC material and identify if there are any issues and whether they are unique to your lab or a widespread issue.

Is there a limit to the number of users?

There is no limit to the number of concurrent users – you can have as many as you want. There are 5 different levels of user access – Admin, Group Co-Ordinator, Manager, User and Technical Support. It is worth noting that User access can be customised per user to ensure access to only the required functionality

How can the software help me to meet ISO 15189:2012 requirements?

Unique to Acusera 24.7 Live Online, our software will automatically calculate Measurement Uncertainty (UM) and provide your laboratory with a printable report that can be used to help meet ISO 15189:2012 accreditation requirements. In addition to this the software can help to prevent the release of patient results in the event of a QC failure for example when the Quality Control rules are violated.

Is it possible to use RiliBAK as my allowable limits?

QC data can indeed be rejected or alerted based on RiliBAK guidelines. Other options are also available, including, CLIA, Biological Variation, RIQAS TDPA and user defined performance limits.

Can I purchase Acusera 24.7 Connect without Live Online?

This is unfortunately not possible. Acusera 24.7 Connect is an additional add-on to Acusera 24.7 Live Online that will facilitate automated entry of QC data. To get the benefits of Acusera 24.7 Connect you will be required to participate in the Acusera 24.7 Live Online interlaboratory program.

Is Acusera 24.7 Live Online secure?

To authenticate users, a number of security measures are used, including; participant number, username and a password combination (for individual role-based accounts). Password complexity standards are enforced on user account setup. CAPTCHA is enforced after several failed login attempts to prevent or guard against automated attacks. HTTPS and X509 certificate authentication is in place meeting industry security standards.

I have never used interlaboratory software before, is there training provided with my purchase of 247?

There are a number of different options available in terms of training. The easiest, most convenient and accessible form of training is through the use of our walk through demo that has voice-over and text so everyone can follow. With our software comes a user guide, this is a walk through that laboratories can use to guide them through the usage of the software. Additionally, there is also the possibility of a live demo from the sales consultant in your area who will be able to run through the software with you.

Can I create unique login credentials for each user?

Yes, each user will have their own personal log-in. If a lower level user, e.g. user, technical support or manager forgets their password they can have it reset by the administrator. However, if a group co-ordinator or admin forgets their password they should contact Randox directly who will be able to reset their credentials and resend to the administrator’s email address.

I currently use non-Randox Quality Controls, does this affect the ability of the software?

Not at all, our software is so flexible that it can be used with any other manufacturers Quality Control material. However, you will only have access to the internal functions of the software and will not have access to peer group statistics. For this reason we recommend the software is used alongside our Acusera true third party Quality Control solutions.

Is Acusera 24.7 Live Online the only software option available?

Yes this is the only option available – Unlike other manufacturers there is no need for any additional software packages or options. All functionality is available in the one software package.

My computer is very old, do I need a new, modern and up-to-date operating system to run the software?

Not necessarily. As long as you have stable access to the internet you can access Acusera 24.7 Live Online as it is a cloud based software.

My patient data is confidential. Will the software need access to this data?

Acusera 24.7 will not require access to your patient data. This is important for a laboratory but less for the software. Acusera 24.7 will only need access to the results of your Quality Control to ensure that your instrument/s are performing to standard and therefore ensuring that your patient results will be reliable and accurate.

I have forgotten my username and password – what do I do now?

If an individual with user level or manager level access forgets their username and password, they should contact the laboratory administrator. If an administrator or group co-ordinator forgets their username or password they should contact Randox who will verify the administrator and send new login details for the account.

Is Acusera 24.7 Connect required to import QC data?

Acusera 24.7 Connect is only required if you wish to import QC data automatically. Data can also be entered manually using the data entry screen or in a semi-automated manner using the EDI function.

I need to renew my license, is this done automatically?

If your licence has expired and you would like to renew you should get in touch with your local Sales Consultant.

My internet connection isn’t great. Will this affect the running of the software? What happens if the signal drops when entering results?

If connection is lost from the laboratory’s side, all data will be transferred to the web and once reconnected, the previous session will also be remembered. Emergency power generators and fall over servers are in place to ensure 99.8% uptime is guaranteed.

Are there any additional software requirements?

You must have access to a Java applet. This software is available as standard on almost all modern computers, laptops and notebooks.

Do you have a question that needs answered?

Do you have a question that wasn’t answered above? Drop us an email and we will be happy to answer any questions you may have.


Acusera 24•7 Live Online V.2 – What’s New?

Acusera 24•7 Live Online – Version 2.0

Randox Quality Control are pleased to announce the launch of our brand new version 2.0 of our interlaboratory data management program – Acusera 24•7 Live Online Version 2.0.

The launch of this new version has seen major updates and improvements to the software and gives Acusera 24•7 Live Online the edge over many other competitors.

Updates to the software include real-time updates of peer data, more comprehensive charts and reports, bi-directional connectivity, speed improvements and a complete make over to the dashboard. Below, some of these updates are broken down and outlined as to why they are important for a laboratory.

Peer Group Statistics

The biggest update to Version 2.0 is definitely the ability to review peer data in real time. Previously, peer group statistics would have been updated every 24 hours, however, with this new update, data will be available to review instantly! The ability to generate peer data live in real-time will enhance the laboratory’s troubleshooting capabilities and allow labs to compare their data with others around the world. On top of this, there is no deadline for submission like some of our competitors, meaning labs can get a true reflection of performance at any time. Ultimately, labs will have the ability to identify if an issue is unique to them or if there is a widespread issue amongst their peers. Information such as this will allow laboratories to establish a root cause much quicker and therefore spend less time troubleshooting poor performance.

Reports & Charts

With version 2.0 reports and charts are more flexible than ever before. All reports can be generated for a user defined data range and will provide the lab with a whole wealth of information. Reports available on Acusera 24.7 Live Online can include; Statistical Analysis, Statistical Metrics, Audit Trail Reports and the new Exception Report. These reports, coupled with user-friendly and easy to interpret charts, such as Levey-Jennings, Histograms and Performance Summary Charts, enable rapid and stress-free performance monitoring. The ability to add multiple instruments, QC lots, analytes and events such as calibration and reagent lot changes to a single chart allows for comparative performance assessment and immediate identification of any trends.

Communication & Flexibility

The new software is now also capable of bi-directional communication with LIMS. This is a benefit to any laboratory, in the event of a QC failure or rule violation the 24.7 software send a message or alert back to the LIMS.  Acusera 24.7 is designed primarily for use with our Acusera range of true third party controls, however, our software is flexible and can therefore be used with any QC material. Performance limits, QC multi-rules and peer groups can now be customised to suit each individual laboratory depending on user preferences for each different analyte, instrument or lot of control. Alternatively, users can also create custom configurations that are able to be shared across other instruments in their labs and within their groups.

Sigma Metrics & Uncertainty of Measurement (UM)

Version 2.0 of Acusera 24•7 Live Online comes with the automatic calculation of Sigma Metrics and Uncertainty of Measurement (UM). The benefit of automatic UM calculation is that it will help laboratories meet ISO 15189 requirements. Automatic Sigma Metrics calculation is included and is designed to help improve QC strategy design.

For further information on Acusera 24•7 Live Online click here. Alternatively you can request a demo by completing the adjacent form.

  • Signing up to our mailing list is quick and easy. We do not wish to send you any spam or junk email, therefore, you can expect to receive mailshots including new product launches and updates, market trends, attendance at key industry events and much more. Randox Laboratories promise never to sell your data and we will keep all your details, safe and secure. Read more in our Privacy Policy.

Celebrate Christmas with Randox Quality Control

T’was the week before Christmas and all through the lab not a thing could be heard not even a sound. The analyser lay silent asleep in the corner, the lab staff at home dreaming of a few days’ rest, only a few more days to go before the big day!

The big man in red, what will he bring those who already have everything? Peace, happiness and health for their loved ones throughout the festive break, that would be the wish for everyone to make. And what better way to ensure they stay healthy, well it all begins in the laboratory…

An important consideration to remember when choosing your lab Quality Control (QC) is that approximately 70% of clinical decisions are based on laboratory test results. It is therefore essential that the results gained from laboratory testing are accurate and reliable in order to provide the appropriate treatment and avoid or prevent potential misdiagnosis.

Patient results are of the utmost importance for a laboratory and therefore running the best Quality Control material should be at the top of their agenda. QC material should have a number of features that allow a lab to judge the overall quality of their output. These features include the controls ability to be commutable (which means how well it reacts as a replicate of a patient sample), is it a true third party control that has been manufactured to provide an independent and unbiased assessment of performance, does your control come with clinically relevant levels and does it have a long shelf life as well as a good open vial or reconstituted stability? These are the questions lab staff will be asking themselves when deciding on what QC is the right QC.

So stay off Santa’s naughty list by providing accurate and reliable patient test results, do this by employing Randox QC in your laboratory. Our controls have been designed to deliver significant cost savings without sacrificing on quality. With consolidated controls (combining up to 100 analytes in a single vial) your lab can reduce QC costs and preparation time, the inclusion of analytes present at clinical decision levels will eradicate the need for additional controls and because of our long shelf life (2 years for liquid controls, 4 years for lyophilised) and excellent stability claims your laboratory can be sure that expensive lot changes will be a thing of the past! Our controls can be described as true third party and this, combined with the commutable nature of the controls, leads to us being able to claim that we have the best Quality Control material around.

So this Christmas when deciding what QC to choose – make sure you look no further than Randox Quality Control. Our QC family is known as Acusera and our product offering includes QC and calibrator material, Interlaboratory Data Management Program (Acusera 24.7), the world’s largest international EQA/PT scheme better known as RIQAS and the newest addition to the family, Linearity or Calibration Verification material.

We have packages for every lab regardless of size and budget and we guarantee you will become ho-ho-hooked on Randox QC.

Wishing you all season’s greetings and a prosperous New Year from everyone at Randox QC.


Don’t Get Tricked This Halloween

Don’t Get Tricked This Halloween – Treat Your Lab to Randox True Third Party Controls Today!

Halloween – a celebration observed by many countries around the world on a yearly basis. Falling on October 31st this holiday is a chance for people to dress up, carve pumpkins, bob for apples, attend costume parties, trick-or-treat and tell scary stories.

It just so happens that we have a scary story for you – and what makes this story even scarier is that it’s a true story!

Our story starts off in a medical laboratory. This laboratory was running QC on their machine as they would do every day. Getting accurate results with no faults or problems arising from their machine, this laboratory was happy with how things were going – until one day when it all went wrong!

Having run their EQA/PT samples, the laboratory found themselves reviewing their report with shock –they noticed a large negative bias. To their horror the perceived ‘accuracy’   they had once achieved was now no longer the case. Right away the laboratory professional’s thoughts turned to the fact that approx. 70% of all clinical decisions are based on laboratory test results, meaning it is essential that the results provided are accurate and reliable in order to prevent potential misdiagnosis or inappropriate treatment. Had they sent incorrect patient results to the clinicians? Had a patient been misdiagnosed? Many thoughts fluttered around in their heads.

The laboratory repeated their QC and found that the results obtained were almost identical to the previous run. The laboratory knew there must be a problem with their QC or their instrument, so they began the troubleshooting process. Nothing. Nada. Zilch. “What was going on?” was the question on the lips of the laboratory professionals.

One of the laboratory professionals then stumbled across a case study that took place in the University of Verona and Academic Hospital of Parma, Italy. The study was related to a field recall of Intact PTH, the reagent was recalled after falsely elevated patient results were discovered.  The alarming thing was that the same elevated performance was not identified by the instrument manufacturer’s control. The study reported that due to this issue there was potential for 40,000 inaccurate patient results from just 18 labs in the Lombardy region of Italy. The study also concluded that the issue could have been prevented if a third-party control, independent from calibrator materials had been used.

This PTH case study got the laboratory thinking that maybe they should source a true third party manufacturer… Having sampled a third party QC, the lab found their results now mirrored that of their EQA and patient samples and as such proceeded to make the switch from first party to third party.

The moral of this story is that first party controls can sometimes “trick” the lab into thinking their performance is acceptable. Quite often target values provided with first party quality controls are in the middle of the analytical range thus masking the issues at the low and high ends of the assay range. Laboratory professionals should “treat” their labs to the best QC material. ISO 15189 highlights that the “use of independent third party control materials should be considered, either instead of, or in addition to, any control materials supplied by the reagent or instrument manufacturer”. So this Halloween don’t randomly choose your QC supplier, treat your laboratory to the best, Randox QC.

All Randox controls are manufactured independently of any instrument or reagent, and designed for use with multiple instruments and methods ensuring, unbiased performance assessment.


Lipid Quality Controls

acusera-qc-logo

Our Acusera Lipid Quality Controls have been manufactured from 100% human serum to ensure they are commutable, mirroring the behaviour of a real patient sample, with minimal lot to lot value shifts. As all of our lipid quality controls are lyophilised, they contain no stabilisers or preservatives which are known to affect the overall performance of the controls. The multi-analyte controls enable test menu consolidation which, along with the four year shelf life from the date of manufacture, ensures minimal waste helping your lab reduce costs.

Lyophilised Lipid Quality Controls

Lipid Control

7 Analytes

Apoplipoprotein Control

4 Analytes

Lipoprotein (a) Control

1 Analyte

sdLDL Control

1 Analyte

 


Laboratory Quality Control

Why choose Randox Acusera?

Regular shifts in QC results when a reagent batch is changed can be both costly and frustrating for many labs, resulting in a frequent need to reassign target values.

Designed to be commutable, the Acusera range of Internal Quality Controls will react to the test system in a manner as close as possible to the patient sample helping you to meet ISO 15189:2012 requirements while ultimately ensuring accurate & reliable instrument performance. Furthermore, our lyophilized controls contain no added preservatives or stabilisers ensuring a sample matrix that closely matches the patient sample.

 

 

Our extensive range of assayed quality controls are supplied with highly accurate target values for a wide range of instruments and methods. Our unique value assignment process utilises thousands of independent laboratories globally ensuring target values won’t change throughout the shelf life of the control and eliminates the need to spend time and money performing value assignment in-house.

Accuracy coupled with unrivalled traceability to International Reference Laboratories, provides a product of unsurpassed accuracy and reliability.

Randox Acusera is a world leading manufacturer of true third party controls providing a cost effective, high quality solution for any lab – regardless of their size or budget. Designed to provide an unbiased, independent assessment of performance, our internal quality controls have not been manufactured in line with, or optimised for use with any particular reagent, method or instrument helping you to easily meet ISO 15189:2012 recommendations.

ISO 15189:2012 states that the “use of independent third party control material should be considered, either instead of, or in addition to, any control materials supplied by the reagent or instrument manufacturer.”

Read more about the benefits of third party controls here.

We take quality seriously, that’s why all QC products are manufactured to the highest possible standard delivering control products of unrivalled quality. Our superior manufacturing processes ensure stability claims and analyte levels won’t differ significantly from lot to lot. You can therefore be sure of receiving the same standard of product time and time again.

Traceability refers to the property of a measured result or calibrator value to be related or traced back to a reference measurement procedure or reference material through a series of measurements with known uncertainties.

The European parliament and council directive 98/79 EC require values assigned to both calibrators and control materials on in vitro diagnostic medical devices to be traceable to a recognised reference material or reference measurement procedure of higher order, e.g. SI units.

Guidelines have been set for diagnostic manufacturers to follow when assigning calibrator values and establishing traceability. These guidelines were set by the European standards EN/ISO 17511 and also EN/ISO 18153. The Randox traceability pathway has been established with reference to standards ISO 17511 and ISO 18153. The pathway has been followed to establish traceability for Randox calibrators allowing all patient results to be traced right back to the source.

Randox is a leading provider of multi-analyte, third party controls designed to allow any lab to carry out highly accurate QC using fewer controls. In  an industry where budgets and resources are increasingly under pressure, highly consolidated controls will ensure high levels of throughput without compromising on accuracy. Uniquely comprising up to 100 analytes in a single control product, costs, preparation time and storage space are dramatically reduced without sacrificing on quality.

The presence of analytes at key decision levels in all Acusera controls will not only ensure accurate test system performance across the clinical range, but will further aid consolidation and maximise laboratory efficiency by eliminating the need to purchase additional high or low level controls, which are often expensive.

Available in multiple levels, the Acusera range of third party controls are designed to challenge laboratory instruments throughout the patient reportable range.  The presence of analytes  at clinically relevant decision levels not only helps to ensure accurate instrument performance but maximizes laboratory efficiency by eliminating the need to purchase additional low/high concentration controls at extra expense.

Randox also employs easy to use colour-coded packaging to help distinguish between different levels and reduce costly mix-ups.

ISO 15189:2012 states, “The laboratory should choose concentrations of control materials wherever possible, especially at or near clinical decision values, which ensure the validity of decisions made”.

Working stability and product shelf life are important considerations for any lab when choosing which internal quality control material is best suited to their needs. Labs often spend up to one month validating new material, a process which can be minimised by opting for a control with an extended shelf life. At Randox our lyophilised controls have a shelf life of up to four years and our liquid controls a shelf life of up to two years from the date of manufacture ensuring continuity of lot supply and ultimately reducing the need for expensive new lot validation studies.

Each of our third party controls will have its own reconstituted or open vial stability, some of the analytes will have limitations, however we pride ourselves on not misleading customers with false claims. The extended open vial and reconstituted stabilities will help laboratories to minimise waste and reduce costs.

With an extensive range of assayed/unassayed, liquid/lyophilised and single/multi-analyte controls, the Acusera portfolio has a solution to suit all laboratory preferences.

Custom Controls
Randox is a market leader in the manufacture of customised quality controls designed to meet the individual and unique requirements of even the most specialised laboratories.

Find out more about custom controls

Acusera Range of Quality Controls

With over 390 parameters available in our Acusera Internal Quality Control range, choice and flexibility is guaranteed.




About Randox QC

Laboratory Quality Control is our passion and with more than 30 years’ experience developing Laboratory Quality Control for the in vitro diagnostics market we believe in producing high quality material designed to streamline procedures, whilst reducing costs in laboratories of all sizes and budgets. These qualities have been reflected in our Acusera true third party quality controls, Acusera 24.7 interlaboratory data management software and RIQAS EQA scheme.

Randox is one of the largest manufacturers of true third party quality control solutions delivering reliable, high quality products designed to accurately assess instrument performance and ultimately provide confidence in patient test results. With more than 390 analytes available across the Acusera range and a wide range of formats providing flexibility & choice, we have a solution to suit you.

 


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