Randox Statement following ‘The One Show’ Broadcast of 28th July 2021

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Randox Statement following ‘The One Show’ Broadcast of 28th July 2021

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Randox Statement following ‘The One Show’ Broadcast of 28th July

Randox Laboratories completely refute the general portrayal of our services as shown on ‘The One Show’, broadcast on 28th July 2021.  The cases shown are not indicative or representative of the services provided. Randox have been active within the diagnostics / testing industry for almost 40 years.

Randox Laboratories run the largest Covid-19 PCR testing laboratories in Europe and since the start of the pandemic have tested and reported over 15 million samples.  Within our operations we are fully committed to the provision of PCR testing to support international travel and fully recognise the importance of such travel, and of traveling safely.

Randox are also committed to operational efficiency and to processes of continuous improvement.  This commitment is borne out by the fact that, over an extended period, 99.9% of international travel samples received in our laboratories have been reported within 24 hours.

We understand that there are certain elements of the process that are not fully within any national testing providers’ control, particularly in the area of logistics.   As a result Randox have established a branded nationwide drop box system that returns samples direct to our laboratories 7 days a week, in which we have full confidence.  Other providers, which customers may elect to use, may have a less comprehensive service.

Testing providers’ customer support services also have to deal with enormous peaks and troughs of demand, largely as a result of changes to Government travel policy to which no forewarning is provided. The requirements placed upon the general public, regarding testing for international travel, also add significant demands for information. Randox understands the frustration that potential customers may experience, common to all testing providers, and are addressing this through improved website design, use of social media, redeployment of staff and additional recruitment to our Call Centre.

Randox have great experience in the provision of PCR testing to support international travel,  a proven record of success in reporting high volumes of samples in a timely manner, and continually seek to improve the customer experience.   Randox has every confidence in its services.

The full statement provided to BBC Watchdog

A spokesperson for Randox said: “We take our responsibilities towards our customers extremely seriously, and recognise the crucial role we play in ensuring that international travel can take place safely.  Randox are processing high volumes of COVID-19 tests to support such travel with 99.9% of private sample results, from January – June 2021, returned within 24 hours of receipt into our laboratory. Our stated aim is to provide next day results for clients who use Randox drop boxes, and within 12-24 hours of receipt of the sample at our laboratory for other courier services. We have investigated the cases which have been brought to our attention, and have been in communication with the customers.

“We are duty bound to follow government guidance in relation to travel. We are not provided with forewarning on changes to existing guidance and, therefore, we aim to be as flexible as possible and adjust our operations in a timely manner in what are often rapidly changing circumstances.  We are deploying more dedicated resources at our call centre to help address the unprecedented and growing demand for our testing services.”

Press enquiries should be emailed to randox@newcenturymedia.co.uk 

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15th May 2021: 13 million tests on the National Testing Programme

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15TH MAY 2021: THE 13 MILLION MILESTONE 

We are pleased to let you know that on 15th May 2021, Randox processed its 13 millionth sample within the UK COVID-19 National Testing Programme.

That’s an incredible 13 million samples processed by our dedicated and talented staff.

Our staff are our best asset and have risen to the challenge this pandemic has created.

They have worked hard and flexibly, been creative and innovative, and pulled together as a team to make an impact in the fight against COVID-19.

We are very proud of their efforts and teamwork.

Let us once again say thank you to each and every member of Team Randox, for the efforts they have made.

What we do at Randox remains vital to the national and global management of COVID-19 and our work is making a real and positive difference.

We continue to work hard and improve, for the sake of our family, friends and communities.

For further information please email randoxpr@randox.com

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9th April 2021: 12 million tests on the National Testing Programme

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09TH APRIL 2021: THE 12 MILLION MILESTONE 

We are pleased to let you know that on 09th April 2021, Randox processed its 12 millionth sample within the UK COVID-19 National Testing Programme.

That’s an incredible 12 million samples processed by our dedicated and talented staff.

Our staff are our best asset and have risen to the challenge this pandemic has created.

They have worked hard and flexibly, been creative and innovative, and pulled together as a team to make an impact in the fight against COVID-19.

We are very proud of their efforts and teamwork.

Let us once again say thank you to each and every member of Team Randox, for the efforts they have made.

What we do at Randox remains vital to the national and global management of COVID-19 and our work is making a real and positive difference.

We continue to work hard and improve, for the sake of our family, friends and communities.

For further information please email randoxpr@randox.com

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Belfast City Airport Announces Covid Testing Centre with Randox

Belfast City Airport Announces Covid Testing Centre with Randox

29 March 2021

Belfast City Airport Announces Covid Testing Centre with Randox

Belfast City Airport has announced an onsite covid testing centre in partnership with leading global diagnostics firm, Randox, in preparation for the return of its international flights in the coming months.

The centre will offer both PCR tests and antigen (lateral flow) tests and will give passengers access to quick and safe testing.

Judith Davis, Airport Operations Manager at Belfast City Airport, said:

“The PCR and antigen tests are a current requirement for passengers heading to the Netherlands, and with our KLM flights due to recommence over the next month, it is imperative that we have the testing facilities in place to enable those travelling for essential reasons to be able to do so in a convenient manner.

“The testing facilities will also help with forward planning for those who are connecting through major hub airports, such as Manchester and London Heathrow, or travelling to sunshine destinations with our new airline partner, Ryanair, allowing them to take the test before they leave Northern Ireland.”

Belfast City Airport was recently the first airport in Northern Ireland to achieve the ACI’s Airport Health Accreditation for its extensive and thorough health and safety measures, such as sanitising stations throughout the terminal and requiring anyone entering to wear a face covering.

“The safety of our passengers and staff is at the forefront of our operations and those travelling to the Airport can be reassured that stringent measures are in place” Judith concluded.

David Adamson, Regional Manager at Randox Laboratories, said:

“Along the roadmap out of lockdown, testing will remain a key part of the response to COVID-19 – not only to identify cases and prevent further spread, but also to assist with a return to social and economic normality. The Randox Health Travel Centre at Belfast City Airport, providing accurate and cost-effective antigen and gold standard PCR testing, is another positive step towards the normalization of travel.

“We are pleased to be working with the airport to support their enormous efforts to restore public confidence in international travel and to get people back in the air again if and when they are required to do so.”

Work for the test centre is already underway, with H&J Martin Asset Management Services completing the fit out to include a resting area for passengers who have taken their test, and is expected to be completed over the coming weeks.

For further information please contact Amy Millar in the Randox Public Relations team; amy.millar@randox.com or 028 9442 2413

 

Randox Health offers a range of COVID-19 testing services for fit to fly, test to release, workplace testing or simply for peace of mind.

Order a home sample collection kit, book an appointment at a Randox Health Travel Centre (available in the UK and Ireland) or visit a Randox Mobile Laboratory (located at Heathrow and Liverpool Airports).

COVID-19 antibody testing is available in Randox Health Clinics.

Want to know more about Randox?

Contact us or visit our homepage to view more.

Our COVID-19 Products and Services

HOME TEST

ANTIBODY TEST

TRAVEL CERTIFICATE

LABORATORY TOOLS


SARS-CoV-2 (COVID-19) Antigen Testing Pilot Study from Randox Quality Control

News       Coronavirus       QCMD

 

SARS-CoV-2 (COVID-19) Antigen Testing Pilot Study

12 March 2020

SARS-CoV-2 (COVID-19) Antigen Testing Pilot Study

Randox, in partnership with QCMD, is pleased to announce a new QCMD EQA pilot study for SARS-CoV-2 (COVID-19) Antigen Testing. This new pilot is designed to evaluate a laboratory’s ability to detect SARS-CoV-2 (COVID-19) antigen and will provide an opportunity to assess performance against an international peer group.

QCMD is a world leading EQA / Proficiency Testing (PT) provider, dedicated to improving the quality of molecular diagnostic assays used in the detection of infectious diseases. With an extensive database of over 2000 participants in over 100 countries, QCMD is one of the largest providers of molecular EQA in the fi eld of infectious disease testing.

Features & Benefits

  • null

    Whole PathogenAvailability of whole pathogen samples containing the entire viral genome, ensures commutability with the majority of commercial assays.

  • null

    Smart-Phone App Results SubmissionResults can be returned via a smart-phone app so that participants using lateral flow devices can provide pictures of their device/result with the phone camera.

  • null

    Comprehensive ReportsA real-time rapid report will be provided on submission of results. An individual report is received after each challenge, summarising laboratory performance in comparison to an international peer group.

  • null

    EQA Management SystemIT EQA Management System (ITEMS) provides an online tool to easily manage all EQA activities from programme registration to submission of results and provision of EQA reports.

  • null

    Not infectiousSamples containing SARS-CoV-2 antigens are inactivated and not infectious ensuring safe handling of material.

  • null

    Suitable for Point of CareSamples are supplied liquid ready-to-use ensuring they are ideal for use at the point care.

     

    For more information visit https://www.randox.com/qcmd-sars-antigen-testing/

    For further enquiries please email marketing@randox.com

    QCMD

    QNOSTICS

    CORONAVIRUS


    11th March 2021: 11 million tests on the National Testing Programme

    Randox Logo

       

    11TH MARCH 2021: THE 11 MILLION MILESTONE 

    We are pleased to let you know that on 11th March 2021, Randox processed its 11 millionth sample within the UK COVID-19 National Testing Programme.

    That’s an incredible 11 million samples processed by our dedicated and talented staff.

    Our staff are our best asset and have risen to the challenge this pandemic has created.

    They have worked hard and flexibly, been creative and innovative, and pulled together as a team to make an impact in the fight against COVID-19.

    We are very proud of their efforts and teamwork.

    Let us once again say thank you to each and every member of Team Randox, for the efforts they have made.

    What we do at Randox remains vital to the national and global management of COVID-19 and our work is making a real and positive difference.

    We continue to work hard and improve, for the sake of our family, friends and communities.

    For further information please email randoxpr@randox.com

    Randox in the media

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    QCMD SARS-CoV-2 Antigen Testing Pilot Study

    QCMD

    SARS-CoV-2 (COVID-19) Antigen Testing Pilot Study

    Randox, in partnership with QCMD, is pleased to announce a new QCMD EQA pilot study for SARS-CoV-2 (COVID-19) Antigen Testing. This new pilot is designed to evaluate a laboratory’s ability to detect SARS-CoV-2 (COVID-19) antigen and will provide an opportunity to assess performance against an international peer group.

    QCMD is a world leading EQA / Proficiency Testing (PT) provider, dedicated to improving the quality of molecular diagnostic assays used in the detection of infectious diseases. With an extensive database of over 10,000 participants in over 100 countries, QCMD is one of the largest providers of molecular EQA in the fi eld of infectious disease testing.

    Features & Benefits

    • null
      Smart-Phone App Results Submission

      Results can be returned via a smart-phone app so that participants using lateral flow devices can provide pictures of their device/result with the phone camera.

    • null
      Comprehensive Reports

      A real-time rapid report will be provided on submission of results. An individual report is received after each challenge, summarising laboratory performance in comparison to an international peer group.

    • null
      EQA Management System

      IT EQA Management System (ITEMS) provides an online tool to easily manage all EQA activities from programme registration to submission of results and provision of EQA reports.

    • null
      Not infectious

      Samples containing SARS-CoV-2 antigens are inactivated and not infectious ensuring safe handling of material.

    • null
      Suitable for Point of Care

      Samples are supplied liquid ready-to-use ensuring they are ideal for use at the point care.

    Specification

    Target Range – Covers the clinical range

    Matrix – Universal p9 virusPHIX sample stabilisation buffer

    Sample Format – Eluted swab samples with a buffer

    Analysis Type – Qualitative

    Shipping Conditions – Ambient

    Format – Liquid ready-to-use

    Ordering Information

    Catalogue Number ChallengesSamples per ChallengeDistribution / Testing Period
    QAS21422433Q2, Q3, Q4

    Randox launches COVID-19 Testing Drive-Through at Dun Laoghaire Harbour

    Randox launches COVID-19 Testing Drive-Through at Dun Laoghaire Harbour

    03 March 2021

    Randox launches COVID-19 Testing Drive-Through at Dun Laoghaire Harbour

    A €99 Express COVID-19 Testing Service launches this week in a new Drive-Through Testing Centre at Dun Laoghaire Harbour.

    The testing service from Randox, a laboratory partner in the UK’s National COVID-19 Testing Programme, utilises a robust and reliable method of testing known as PCR, which is currently the only method of COVID-19 testing recognised and approved by every country worldwide.

    The launch of the Dun Laoghaire Harbour Drive-Through, which offers rapid next day delivery of results, can be used for pre-departure screening, on-arrival testing to reduce quarantine timeframes, or simply for peace of mind.

    Sophie Boyd, Project Manager for the Randox COVID-19 Testing Service, explained;      

     “In addition to our Travel Centres in Dublin, Limerick, Sligo and Galway, we are pleased to open our new Drive-Through testing service in Dun Laoghaire, to serve South County Dublin with our accurate and cost-effective COVID-19 test.

    “Whilst restrictions and guidance during the pandemic continue to evolve, testing will remain a key part of the response to COVID-19 – not only to identify outbreaks, isolate cases and prevent further spread, but also to assist with a return to social and economic normality.”

    Ireland is currently part of the EU ‘traffic lights’ system which coordinates international travel, meaning that anyone leaving Ireland, currently orange on the traffic light scale, can avoid quarantine on arrival if they obtain a negative PCR test result before departure.

    Those arriving in Ireland – depending on their departure country – may be able to reduce their on-arrival quarantine timeframe by taking a COVID-19 test no less than 5 days after arrival.

    Sophie continued;

    “The Randox Health COVID-19 testing drive-through at Dun Laoghaire Harbour is another positive step towards the normalization of travel and other social activities, for the residents of Dun Laoghaire Rathdown and across South County Dublin.

    “Anyone who is interested in booking a test can do so at the Randox Health booking website, and will have their results returned to them the next day.”

    The Randox €99 Express COVID-19 Testing Service is open to all asymptomatic individuals and operates from the Randox Health Drive-Through at Dun Laoghaire Harbour.

    Randox Health PCR Testing is also available at Terminal 2 at Dublin Airport, and in Leopardstown Dublin, Limerick, Sligo, Cork and Galway.

    Visit booking.randox.ie to book your appointment.

     

    Randox Health offers a range of COVID-19 testing services for fit to fly, test to release, workplace testing or simply for peace of mind.

    Order a home sample collection kit, book an appointment at a Randox Health Travel Centre (available in the UK and Ireland) or visit a Randox Mobile Laboratory (located at Heathrow and Liverpool Airports).

    COVID-19 antibody testing is available in Randox Health Clinics.

     

     

     

    Want to know more about Randox?

    Contact us or visit our homepage to view more.

    Our COVID-19 Products and Services

    HOME TEST

    ANTIBODY TEST

    TRAVEL CERTIFICATE

    LABORATORY TOOLS


    COVID-19 Antigen Testing launched at Dublin Airport

    COVID-19 Antigen Testing Service launched at Dublin Airport

    22 February 2021

    Travelling to a country that requires antigen testing?

    Antigen Testing is the fastest and cheapest of all lab tests for COVID-19 and is now available at our Dublin Travel Centre for just €49.  Testing is conducted using a nose and throat (nasopharyngeal) swab with your results available within 1 hour.

    Sometimes called a ‘lateral flow test’, it will reveal if a person is currently infected with a pathogen such as SARS-CoV-2 – the virus that causes COVID-19.  Unlike a PCR test (which detects the presence of genetic material) antigen tests detect proteins or glycans, such as spike proteins found on the surface of the COVID-19 virus.

    Paul Turnbull, Randox Global Business Manager says;

    “When it comes to travel, we started to see more and more countries across Europe state that they would only accept a negative PCR result and that has remained the case, as countries only want the most sensitive technology.  Some countries however, such as the Netherlands, Germany & Sweden, require antigen testing as a secondary test before entry.”

    Antigens remain in the body during infection and disappear once the COVID-19 infection has gone, so testing for antigens can identify those who whilst asymptomatic, are currently infected with, and could still be spreading the virus.  It is thought that around 1 in 3 people with COVID-19 do not have symptoms, so a test that rapidly detects these otherwise hidden cases is a very useful additional tool for tackling the virus.

    It is important to note that no test is 100% accurate and all tests have limitations. The preferred testing for COVID-19 is still the gold standard PCR testing due to its high sensitivity methodology.  PCR testing requires samples to be sent back to our COVID-19 laboratory in County Antrim, which is why it can take up to 24hours to receive results for a PCR test, as opposed to 1 hour for antigen testing.

    The Randox Health Dublin Airport Testing Centre offers both PCR and Antigen testing for travel and peace of mind.

    Before booking an antigen testing appointment please confirm with your destination that this method is accepted as a means for entry.   If flying the same day, please book your test 4 hours before your flight departure time.

    Visit booking.randox.ie to book your appointment.

     

    Randox Health offers a range of COVID-19 testing services for fit to fly, test to release, workplace testing or simply for peace of mind.

    Order a home sample collection kit, book an appointment at a Randox Health Travel Centre (available in the UK and Ireland) or visit a Randox Mobile Laboratory (located at Heathrow and Liverpool Airports).

    COVID-19 antibody testing is available in Randox Health Clinics.

     

     

    Want to know more about Randox?

    Contact us or visit our homepage to view more.

    Our COVID-19 Products and Services

    HOME TEST

    ANTIBODY TEST

    TRAVEL CERTIFICATE

    LABORATORY TOOLS


    The race that never was: 2020 Randox Health Grand National trophy is unveiled at 2021 Weights event – with a special tribute to the late Rose Paterson

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    16 February 2021:

    The race that never was: 2020 Randox Health Grand National trophy is unveiled at 2021 Weights event – with a special tribute to the late Rose Paterson

    The trophy for the 2020 Randox Health Grand National – the race that never was – has been unveiled today during the 2021 Weights event, with a special tribute to the late Rose Paterson.

    Shown to the public for the first time during the event which was shown live on Racing TV, the 2020 trophy was designed by silversmith Cara Murphy, who like Randox, is also from Northern Ireland.  The design reflects Randox’s commitment to better healthcare through improved testing.

    Having made the trophy in 2020, Cara has since been commissioned by Randox to update the design with a delicate silver rose on its edge, to honour the memory of Aintree Chairman Rose Paterson.

     

    Dr Peter FitzGerald, Randox Managing Director, commented;

     “It is very fitting that this wonderful trophy should be shown now, at a time when we all have a better understanding and appreciation of diagnostic testing, as a result of the terrible COVID-19 pandemic.

    “But I am particularly pleased that with its unveiling, we can pay tribute to the remarkable Rose Paterson.  Rose, in her role as Chairman of Aintree, had remarkable vision and energy and achieved so much for the racing public, for the owners, trainers and jockeys and, most importantly, for equine welfare. 

    “She was a wonderful person to know, both personally and professionally, and really made a lasting mark at Aintree.  She will be greatly missed and we extend our deepest sympathies to Owen and the whole family.”

    Designed in solid silver, the 2020 trophy, which features unique and intricate stands of gold proteins and antibodies held within a 50cm diameter circle, differs to that of its 2017, 18 and 19 counterparts by way of its shield-like shape.

    Encircling the outside of the shield is the Biochip – Randox’s proprietary technology for diagnosis of ill-health and disease – and a red enamel roundel is positioned in the logo, symbolising a drop of blood which enables Randox to carry out a range of innovative tests.

    Silversmith Cara Murphy commented;

     “Little did I know when I began researching Randox’s testing capabilities, that it would go on to play such a prominent role in the national response to the COVID-19 pandemic, and that words like testing and antibodies would now be used so regularly in everyday conversation.

    “Almost a year since the trophy was completed and things have changed so significantly – but I was honoured to have the opportunity to commemorate the life of Aintree Chairman Rose Paterson in the update we have made to my design.

    “The 2020 trophy has been a fantastic project to work on, and a great Northern Ireland collaboration between Randox and myself.”

    As in previous years, the 2020 Randox Health Grand National trophy is accompanied by miniature team trophies. In their first year as sponsor, Randox introduced the concept of presenting the entire winning team with a trophy, to celebrate the combined effort that goes in to achieving such a special victory. In both 2018 and 2019, they went to Tiger Roll’s winning team; trainer Gordon Elliott, jockey Davy Russell, and groom Louise Dunne.

    A new charity in honour of the life of Rose Paterson, The Rose Paterson Trust, is due to be launched at the Randox Grand National in April 2021.

    For further information or to organise interviews please email Amy Millar in the Randox PR team on randoxpr@randox.com or phone 028 9442 2413.

     

     

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