Privacy & Cookies
“Personal information” means information that identifies you or could be used to identify you and which is submitted to and/or collected, in this instance, by Randox Web Sites. Examples of personal information include, but is not limited to, your name, your postal address, your e-mail address and your telephone number.
Randox collects information in two ways:
Personal Information You Submit:
Randox collects personal information that you enter into data fields on Randox Web Sites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Randox programs, contact Randox customer service, or respond to Randox surveys. To protect your privacy, you should not provide Randox with any information that is not specifically requested.
Passive Collection of Unidentifiable Information: Randox Web Sites may collect information about your visits to Randox Web Sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, and web beacons. Cookies are small text files that are transferred to your computer’s hard disk by a website. Web beacons (also referred to as GIF files, pixels or Internet tags) help Randox recognize a unique cookie on your browser. Your Internet browser automatically transmits to Randox Web Sites some of this unidentifiable information, such as the URL of the web site you just visited and the browser version your computer is operating.
Passive information collection technologies can make your use of Randox Web Sites easier by allowing Randox to provide better service, customize Randox Web Sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Randox Web Sites. Certain features of Randox Web Sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and Randox will not connect additional identifiable information with the information collected through the use of such tracking technologies. With respect to limiting or disabling tracking technology please see below “What choices do I have about how Randox collects and uses personal information about me?”
Google Analytics: The Randox website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports on activity on www.Randox.com. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google
How to reject or delete this cookie: Learn More
Persistent Cookies: This type of cookie is stored on a user’s computer until it expires or until the user deletes it. Persistent cookies are used to collect identifying information about the user, such as user preferences which are remembered for the user’s next visit. This results in faster and more convenient access.
Randox will use the personal information you provide through Randox Web Sites to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on an Randox Web Site, Randox may use certain identifying technologies to allow that Randox Web Site to “remember” your personal preferences, such as sections of that Randox Web Site that you visit frequently and, if you choose, your user ID. We will only use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Randox’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions if you provided us with your prior opt-in for such purposes.
Randox may consolidate the personal information of customers who use Randox Web Sites. In addition, we may consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design Randox Web Sites and Randox products, to enhance our research activities, and to facilitate other business functions.
You may always limit the amount and type of personal information that Randox receives about you by choosing not to enter any personal information into forms or data fields on Randox Web Sites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Randox Web Sites may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.
You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Randox Web Sites to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or mailing addresses, on return visits. However, Randox Web Sites that use tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.
Personal information can be accessed by a restricted number of Randox employees, by certain companies with which Randox may conduct joint programs, and by third parties with whom Randox contracts to carry out business activities for Randox. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Randox’s practice to seek your consent where required by applicable law if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Randox’s practice is to require its contractors to keep your personal information confidential and to use your personal information only to perform functions for Randox.
Except as otherwise stated in this Section, Randox will not transfer your personal information to third parties unless you have been provided with an opportunity to opt into this disclosure. Randox may disclose your personal information without your opt-in to third party service providers which assist us with our business activities. It is Randox’s practice to require such third party service providers to keep your personal information confidential and to use your personal information only to perform functions for Randox and in accordance with Randox’s instructions. Randox further reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law. In the event Randox sells one of its product lines or divisions, Randox will only transfer your personal information to the buyer subject to your consent where required by applicable law so that the buyer can continue to provide you with information and services.
The following types of cookies may be used when you visit this site:
Advertising cookies are placed on your computer by advertisers and ad servers to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies, without which the Site will not work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Performance and Functionality Cookies
These cookies are used to enhance the performance and functionality of our websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
|Purpose:||Cookie generated by applications based on the PHP language. This is a general-purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.|
Analytics and customisation cookies
These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites for you.
|Purpose:||Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.|
|Expires in:||1 minute|
|Purpose:||It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.|
|Expires in:||1 year 11 months 29 days|
|Purpose:||Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.|
|Expires in:||1 day|
These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.
|Purpose:||This cookie is used to store information on the Flowplayer-status of the visitor, which determines if the visitor can access media content on the website|
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
Randox does not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on Randox Web Sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
With your support Randox will keep personal information accurate and up-to-date. You may request to remove, amend or correct your personal information. Please notify us of your wishes to do so, using the following steps:
Please contact DPO@randox.com for the first instance, if you wish to:
• Withdraw your consent
• See your personal data or to exercise any of the rights mentioned previously
• Make a compliant about how we have handled your personal data
If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the ICO office helpline: 0303 123 1113
In general, Randox will only store your personal information for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon Randox by applicable law.
If you have questions about the scope, use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an Randox business or a particular Randox program, please contact by letter at the following address: Randox Laboratories Ltd, 55 Diamond Road, Crumlin, Co. Antrim, BT29 4QY
In all communications to Randox, please include the e-mail address used for registration (if applicable), the Randox Web Site address on which you provided any personal information about which you have questions or concerns (e.g. Randox.com etc.), and a detailed explanation of your request. If you would like to delete, amend or correct your personal information and are contacting us by e-mail, please put “Deletion Request” or “Amendment/Correction Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.
Revised February 2018